Mobile concierge service, WAAVE, has leveraged artificial intelligence (AI) to personalise food and drink suggestions for its app users in Singapore.
WAAVE's new AI-powered feature, called Open Dialogue, collects and studies the pattern when a customer orders food in a restaurant through the app. The app thus uses the data to make personalised order suggestions to the customer.
The app also remembers the venue where the consumer made the order, area data, as well as the data to alter its suggestions.
According to WAAVE, the app does not only benefit the customers but the business as well. Restaurants that used the app are able to save 30 percent of man-hours from taking orders of the customers, allowing workers to focus on more productive tasks.
Meanwhile, restaurant owners can also connect the WAAVE app to their point-of-sale (POS) systems to enable cashless payment.
"We are an ordering app that also offers a cashless payment system, further simplified through the adoption of various payment gateways on behalf of these venues, including payment modes such as Paypal, credit cards, Android Pay and Apple Pay. There are no additional hardware requirements for venues should they want to join the wave, essentially turning everyone's phones into a fully-operational point-of-sale system. Through this, we believe we can encourage more businesses to embrace a cashless future," said Silvana-Carpanelli Hayes, founder and CEO of WAAVE.
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