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My own personal Comcast customer service horror story

May 27, 2015 | BILL SNYDER

Just a few weeks ago, I wrote a piece about Comcast's pledge to spend $300 million to improve its notoriously crummy customer service. If I wrote for a newspaper, I'd say the ink had hardly dried before Comcast once again demonstrated why it's one of the least loved companies in America. The evidence was right in my own backyard -- literally.

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